Multi-Criteria Performance Measurement for Public and Private Sector Enterprises

Patrick T. Hester; Thomas J. Meyers

doi:10.1108/S0276-8976(2012)0000015012

Login

Welcome:
Guest

Search for:

Browse:

Product Information:

Resources:

Applications of Management Science

ISSN: 0276-8976
Series editor(s): Professor Kenneth D. Lawrence

Subject Area: Management Science/Management Studies

Content: Series Volumes | Current Volume RSS

Options: To add Favourites and Table of Contents Alerts please take a Emerald profile

Document request:
Multi-Criteria Performance Measurement for Public and Private Sector Enterprises

Document Information:
Title:	Multi-Criteria Performance Measurement for Public and Private Sector Enterprises
Author(s):	Patrick T. Hester, Thomas J. Meyers
Volume:	15 Editor(s): Kenneth D. Lawrence, Gary Kleinman ISBN: 978-1-78052-100-8 eISBN: 978-1-78052-101-5
Citation:	Patrick T. Hester, Thomas J. Meyers (2012), Multi-Criteria Performance Measurement for Public and Private Sector Enterprises, in Kenneth D. Lawrence, Gary Kleinman (ed.) Applications of Management Science (Applications of Management Science, Volume 15), Emerald Group Publishing Limited, pp.183-206
DOI:	10.1108/S0276-8976(2012)0000015012 (Permanent URL)
Publisher:	Emerald Group Publishing Limited
Article type:	Chapter Item
Abstract:	Historically, public and private sector enterprises have been viewed as existing on opposing ends of the performance measurement spectrum, due to seemingly incompatible worldviews. Private sector enterprises are traditionally viewed as profit-driven and focused on a return on investment paradigm, while public sector enterprises are seen as mission-oriented and answerable to a paradigm less focused on investment and more on improving enterprise capability. The authors propose that, in fact, these worldviews are not mutually exclusive, as private and public sector enterprises must both account for investment and mission concerns. In order to leverage real synergy to be gained from distinct but complementary viewpoints, a systemic approach to evaluating organization performance through the novel fusion of operational test and evaluation and multi-criteria decision analysis is developed. Use of this framework is demonstrated within an enterprise that involves consideration of public and private sector concerns. The authors hope that the approach proposed in this chapter will enable public and private sector enterprises to comprehensively address performance.