TQM implementation and students' satisfaction of academic performance

P.B. Sakthivel; G. Rajendran; R. Raju

doi:10.1108/09544780510627660

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The TQM Magazine

ISSN: 0954-478X
Currently published as: The TQM Journal
Incorporates: Training for Quality

Online from: 1988

Subject Area: Managing Quality

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TQM implementation and students' satisfaction of academic performance

Document Information:
Title:	TQM implementation and students' satisfaction of academic performance
Author(s):	P.B. Sakthivel, (Department of Management Studies, College of Engineering, Anna University, Chennai, India), G. Rajendran, (Department of Management Studies, College of Engineering, Anna University, Chennai, India), R. Raju, (Department of Industrial Engineering, College of Engineering, Anna University, Chennai, India)
Citation:	P.B. Sakthivel, G. Rajendran, R. Raju, (2005) "TQM implementation and students' satisfaction of academic performance", The TQM Magazine, Vol. 17 Iss: 6, pp.573 - 589
Keywords:	Customer satisfaction, Education, Quality, Total quality management
Article type:	Research paper
DOI:	10.1108/09544780510627660 (Permanent URL)
Publisher:	Emerald Group Publishing Limited
Abstract:	Purpose – The aim of the study is to develop a TQM model of academic excellence and empirically establish a relationship between TQM implementation and students' satisfaction of academic performance. Design/methodology/approach – A sample of students from ISO and non-ISO engineering institutions from South India has been taken for the study. Statistical measures like mean, t-test, correlation and regression analysis were used. Findings – The results reflect that ISO 9001:2000 engineering institutions are moving towards the path of TQM offering better quality of educational service than the non-ISO institutions. A relationship between the five TQM constructs and students' satisfaction of academic performance has also been established. Research limitations/implications – This study has been conducted in higher engineering education from the students' perspective only. The study is limited to the privately funded engineering institutions. Research relating to other types of institutions namely the government institutions and the deemed universities can be taken up in future. Practical implications – The academic excellence model developed in this paper can be effectively implemented in the higher educational institutions to enhance the quality of education and students' satisfaction. Originality/value – 5C TQM excellence model is unique. Suggestions to educational authorities interested in improving the quality of education are valuable.