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Home > The TQM Magazine > Table of contents:Volume 17 issue 4
The TQM Magazine
ISSN: 0954-478X
Currently published as: The TQM Journal
Incorporates: Training for Quality
Online from: 1988
Subject Area: Managing Quality
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Table of contents:
Volume 17 issue 4
Published: 2005, Start page: p297Icon key: 
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You have access to this item Backfiles Earlycite Abstract only | Article Id: | Article Information: |
|---|---|
| 1509035 | Managing change: quality-oriented design of strategic change processes Tilo Pfeifer, Robert Schmitt, Thorsten Voigt (pp. 297 - 308) Keywords: Change management, Globalization, Organizational development, Quality management Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (255kb) ] | Reprints & permissions |
| 1509036 | TQM: terrific quality marvel or tragic quality malpractice? Bjarne Bergquist, Maria Fredriksson, Magnus Svensson (pp. 309 - 321) Keywords: Critical thinking, Total quality management Article type: General review Please login | Abstract & purchase [ HTML & PDF (117kb) ] | Reprints & permissions |
| 1509037 | A holistic approach to quality success in developing nations Lalit Wankhade, B.M. Dabade (pp. 322 - 328) Keywords: Developing countries, Economics, Information systems, Quality management Article type: Conceptual paper Please login | Abstract & purchase [ HTML & PDF (160kb) ] | Reprints & permissions |
| 1509038 | Quality and customer relationship management (CRM) as competitive strategy in the Swedish banking industry Mosad Zineldin (pp. 329 - 344) Keywords: Commercial banks, Competitive advantage, Competitive strategy, Customer relations, Quality Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (149kb) ] | Reprints & permissions |
| 1509039 | How improving quality improves supply chain management: empirical study Martà Casadesús, Rodolfo de Castro (pp. 345 - 357) Keywords: ISO 9000 series, Quality assurance, Supply chain management Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (156kb) ] | Reprints & permissions |
| 1509040 | Effects of reengineering on the employee satisfaction-customer satisfaction relationship Ronald J. Burke, Jim Graham, Frank Smith (pp. 358 - 363) Keywords: Customer satisfaction, Process planning, Service industries Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (56kb) ] | Reprints & permissions |
| 1509041 | Analysis of roles of IT on quality management E.A.M. Mjema, M.A.M Victor, M.S.M Mwinuka (pp. 364 - 374) Keywords: Cost analysis, Quality management, Tanzania Article type: Case study Please login | Abstract & purchase [ HTML & PDF (76kb) ] | Reprints & permissions |
Book Review
| Article Id: | Article Information: |
|---|---|
| 1509034 | The Certified Quality Engineer Handbook K. Narasimhan pp. 376 - 376 Please login | Abstract & purchase [ HTML ] |
| 1509033 | International Handbook of Organizational Teamwork and Cooperative Working K. Narasimhan pp. 375 - 375 Please login | Abstract & purchase [ HTML ] |
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