Managing Service Quality

ISSN: 0960-4529

Online from: 1991

Subject Area: Managing Quality

Content: Latest Issue | Latest Issue RSS | Previous Issues

Options: To add Favourites and Table of Contents Alerts please take a Emerald profile

Table of contents:
Volume 23 issue 5 - Latest Issue

Published: 2013

Icon key:

You have access to this item

Backfiles

Earlycite

Abstract only

Details of your active accounts, and the resources you can access

Articles
Article Id:	Article Information:
17090015	The Impact of Website Quality on Flow-Related Online Shopping Behaviors in C2C e-Marketplaces: A Cross-National Study Qingji Fan, Jeoung Yul Lee, Joong In Kim Article type: Research paper Please login [ PDF (857kb) ]
17090004	Implementing CRM in Nursing Homes: The Effects on Resident Satisfaction Mei-Ling Wamg Article type: Research paper Please login [ PDF (867kb) ]
17090013	Perceived Risk, Usage Frequency of Mobile Banking Services ChauShen Chen Article type: Research paper Please login [ PDF (1372kb) ]
17089980	Is maximum customer service always a good thing? Customer satisfaction in response to over-attentive service Hsuan-Hsuan Ku, Chien-Chih Kuo, Martin Chen Article type: Research paper Please login [ PDF (682kb) ]

Article Id:	Article Information: