Login
Welcome:
Guest
Guest
Search for:
Browse:
Product Information:
Resources:
Home > Managing Service Quality > Table of contents:Volume 19 issue 1
Managing Service Quality
ISSN: 0960-4529
Online from: 1991
Subject Area: Managing Quality
Content: Latest Issue | 
Latest Issue RSS | Previous Issues
Options: To add Favourites and Table of Contents Alerts please take a Emerald profile
Table of contents:
Volume 19 issue 1
Published: 2009, Start page: p4Icon key: 
You have access to this item 
Backfiles 
Earlycite 
Abstract only
You have access to this item Backfiles Earlycite Abstract only | Article Id: | Article Information: |
|---|---|
| 1770666 | Joy and disappointment in the hotel experience: managing relationship segments Michael D. Johnson, Line Lervik Olsen, Tor Wallin Andreassen (pp. 4 - 30) Keywords: Customer relations, Customer satisfaction, Customer services quality, Individual psychology, Market segmentation Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (169kb) ] | Reprints & permissions |
| 1770667 | Consumer reaction to crowding for extended service encounters Breffni M. Noone, Anna S. Mattila (pp. 31 - 41) Keywords: Consumer bahviour, Customer satisfaction, Restaurants, Shops Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (100kb) ] | Reprints & permissions |
| 1770668 | The impact of the recovery paradox on retailer-customer relationships Randi Priluck, Vishal Lala (pp. 42 - 59) Keywords: After sales service, Customer relations, Customer satisfaction Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (159kb) ] | Reprints & permissions |
| 1770669 | Symptoms of burnout and service recovery performance: The influence of job resourcefulness Michel Rod, Nicholas J. Ashill (pp. 60 - 84) Keywords: Call centres, Stress, Surveys Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (174kb) ] | Reprints & permissions |
| 1770670 | Signaling intrinsic service quality and value via accreditation and certification Rhett H. Walker, Lester W. Johnson (pp. 85 - 105) Keywords: Asset valuation, Competences, Qualifications, Quality Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (196kb) ] | Reprints & permissions |
| 1770671 | Bridge over troubled water or long and winding road?: Gap-5 in airline service quality performance measures Vinh Sum Chau, Yu-Ying Kao (pp. 106 - 134) Keywords: Airlines, Customer satisfaction, Customer services quality, Performance management, SERVQUAL Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (192kb) ] | Reprints & permissions |
Call for papers
| Article Id: | Article Information: |
|---|---|
| 1770672 | Special issue on Integrated management systems Abstract | View HTML |
Further Information
.
|
|
