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Home > Managing Service Quality > Table of contents:Volume 20 issue 1
Managing Service Quality
ISSN: 0960-4529
Online from: 1991
Subject Area: Managing Quality
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Table of contents:
Volume 20 issue 1
Published: 2010, Start page: p4Icon key: 
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You have access to this item Backfiles Earlycite Abstract only | Article Id: | Article Information: |
|---|---|
| 1837607 | Consumer trust in service companies: a multiple mediating analysis Roland Kantsperger, Werner H. Kunz (pp. 4 - 25) Keywords: Customer loyalty, Customer satisfaction, Service industries, Trust Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (137kb) ] | Reprints & permissions |
| 1837608 | A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry Sander Svari, Göran Svensson, Terje Slåtten, Bo Edvardsson (pp. 26 - 45) Keywords: Complaints, Consumer behaviour, Justice, Norway, Service failures, Tourism Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (109kb) ] | Reprints & permissions |
| 1837609 | Service failures in online double deviation scenarios: justice theory approach Eun-Jung Lee, JungKun Park (pp. 46 - 69) Keywords: Internet shopping, Justice, Service failures, Third party vendors Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (127kb) ] | Reprints & permissions |
| 1837610 | Enhancing the assessment of tangible service quality through the creation of a cleanliness measurement scale Nelson Barber, Joseph M. Scarcelli (pp. 70 - 88) Keywords: Consumer behaviour, Customer services quality, Hygiene, Service industries, SERVQUAL, United States of America Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (113kb) ] | Reprints & permissions |
| 1837611 | A bibliometric analysis of service research from Asia Kay Chuan Tan, Atarod Goudarzlou, Ayon Chakrabarty (pp. 89 - 101) Keywords: Asia, Authorship, Research work, Serials, Service industries Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (83kb) ] | Reprints & permissions |
Note from the publisher
| Article Id: | Article Information: |
|---|---|
| 1837612 | Measuring the impact of research Rebecca Marsh Abstract | View HTML |
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