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Home > Managing Service Quality > Table of contents:Volume 20 issue 5
Managing Service Quality
ISSN: 0960-4529
Online from: 1991
Subject Area: Managing Quality
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Table of contents:
Volume 20 issue 5
Published: 2010, Start page: p404Icon key: 
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| 1881533 | Service quality dimensions of hybrid services Shirshendu Ganguli, Sanjit Kumar Roy (pp. 404 - 424) Keywords: Customer services quality, Factor analysis Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (119kb) ] | Reprints & permissions |
| 1881534 | E-services as resources in customer value creation: A service logic approach Johanna Gummerus (pp. 425 - 439) Keywords: Customers, Finland, Internet, Resources Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (125kb) ] | Reprints & permissions |
| 1881535 | Critical factors for effective implementation of ISO 9001 in SME service companies Evangelos L. Psomas, Christos V. Fotopoulos, Dimitrios P. Kafetzopoulos (pp. 440 - 457) Keywords: Critical success factors, Quality assurance, Small to medium-sized enterprises Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (111kb) ] | Reprints & permissions |
| 1881536 | The effect of productivity and quality on profitability in US airline industry: An empirical investigation Mahour Mellat Parast, Elham (Ellie) H. Fini (pp. 458 - 474) Keywords: Airlines, Productivity rate, Profit, Quality, United States of America Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (110kb) ] | Reprints & permissions |
| 1881537 | Updating service operations Joanne S. Sulek, Rhonda L. Hensley (pp. 475 - 489) Keywords: Customer satisfaction, Customer service management, Quality systems Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (127kb) ] | Reprints & permissions |
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