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Home > Managing Service Quality > Table of contents:Volume 22 issue 3
Managing Service Quality
ISSN: 0960-4529
Online from: 1991
Subject Area: Managing Quality
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Table of contents:
Volume 22 issue 3
Published: 2012, Start page: p212Icon key: 
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| 17031573 | Management accounting roles in supporting servitisation: Implications for decision making at multiple levels Teemu Laine, Jari Paranko, Petri Suomala (pp. 212 - 232) Keywords: Accounting object(s), Decision making, Management accounting, Manufacturing industries, Service, Servitisation Article type: Conceptual paper Please login | Abstract & purchase [ HTML & PDF (163kb) ] | Reprints & permissions |
| 17031574 | Organizational adoption of new service development tools Dayu Jin, Kah-Hin Chai, Kay-Chuan Tan (pp. 233 - 259) Keywords: Financial institutions, New service development, Organizational behaviour, Organizational change, Singapore, Taiwan, Theory of planned behaviour, Tools and techniques Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (180kb) ] | Reprints & permissions |
| 17031575 | The formation of consumer attitudes and intentions towards fast food restaurants: How do teenagers differ from adults? Björn Frank (pp. 260 - 282) Keywords: Consumer behaviour, Customer satisfaction, Fast food restaurant, Fast foods, Germany, Restaurants, Social recognition, Word of mouth Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (172kb) ] | Reprints & permissions |
| 17031576 | A structural equation model of TQM, market orientation and service quality: Evidence from a developing nation Siew-Yong Lam, Voon-Hsien Lee, Keng-Boon Ooi, Kongkiti Phusavat (pp. 281 - 309) Keywords: Customer services quality, Malaysia, Market orientation, Service quality, Total quality management Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (191kb) ] | Reprints & permissions |
| 17031577 | All for one but does one strategy work for all?: Building consumer loyalty in multi-channel distribution Yi-Ching Hsieh, Jinshyang Roan, Anurag Pant, Jung-Kuei Hsieh, Wen-Ying Chen, Monle Lee, Hung-Chang Chiu (pp. 310 - 335) Keywords: Banks, Barriers, Benefits, Consumer behaviour, Customer satisfaction, Multichannel, Service quality, Taiwan Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (178kb) ] | Reprints & permissions |
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