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Home > The TQM Journal > Table of contents:Volume 20 issue 1
The TQM Journal
ISSN: 1754-2731
Previously published as: The TQM Magazine
Online from: 2008
Subject Area: Managing Quality
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Table of contents:
Volume 20 issue 1
Published: 2008, Start page: p8Icon key: 
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You have access to this item Backfiles Earlycite Abstract only | Article Id: | Article Information: |
|---|---|
| 1642020 | How organisations can learn from complaints J.F.J. Vos, G.B. Huitema, E. de Lange-Ros (pp. 8 - 17) Keywords: Complaints, Learning, Organizations, The Netherlands Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (216kb) ] | Reprints & permissions |
| 1642021 | Looking for root cause: a comparative analysis Edward D. Arnheiter, Jean E. Greenland (pp. 18 - 30) Keywords: Automotive industry, Corporate strategy, Decision making, Lean production, Operations management, United States of America Article type: Conceptual paper Please login | Abstract & purchase [ HTML & PDF (85kb) ] | Reprints & permissions |
| 1642022 | Knowledge management as perceived by quality practitioners Dianne Waddell, Deb Stewart (pp. 31 - 44) Keywords: Australia, Knowledge management, Perception, Quality Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (85kb) ] | Reprints & permissions |
| 1642023 | The challenges for quality managers in Britain and Australia Peter G. Burcher, Gloria L. Lee, Dianne Waddell (pp. 45 - 58) Keywords: Australia, Careers, Continuing professional development, Quality management, United Kingdom Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (339kb) ] | Reprints & permissions |
| 1642024 | A pragmatic approach to conducting a successful benchmarking expedition: Case of Dubai Holding Group (DHG) Simmy Marwa, Mohamed Zairi (pp. 59 - 67) Keywords: Benchmarking, Continuous improvement, Modelling Article type: Case study Please login | Abstract & purchase [ HTML & PDF (149kb) ] | Reprints & permissions |
| 1642025 | Integration of CRM and QFD: A novel model for enhancing customer participation in design and delivery Arash Shahin, Payam Nikneshan (pp. 68 - 86) Keywords: Customer relations, Design, Integration, Modelling, Quality function deployment Article type: Research paper Please login | Abstract & purchase [ HTML & PDF (557kb) ] | Reprints & permissions |
Book Review
| Article Id: | Article Information: |
|---|---|
| 1642136 | An Introduction to Six Sigma and Process Improvement K. Narasimhan pp. 87 - 87 Please login | Abstract & purchase [ HTML ] Viewpoint |
| 1642197 | What’s next in the field of quality? Mohamed Zairi Abstract | View HTMLEditorial |
| 1642196 | Editorial Alex Douglas Abstract | View HTML |
Further Information
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