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Managing Service Quality

Managing Service Quality


An International Journal

ISSN: 0960-4529

Full text online
Thomson Reuters logo. Scopus logo.
2011 Impact Factor: 0.642 * 
Content: Table of Contents  |  Latest Issue RSS RSS
Information: Journal information  |  Editorial Team  |  Author Guidelines
Other: Journal News (inc. calls for papers)  |  Sample articles  |  Events  |  Recommend this journal



Editorial team

Co-Editors

Associate Professor Chatura Ranaweera
Wilfrid Laurier University, Canada
cranaweera@wlu.ca

Assistant Professor Marianna Sigala
University of the Aegean, Greece
m.sigala@aegean.gr

Former Editor

Professor Jay Kandampully, Ohio State University, USA

Book Review Editor

Dr Evangelos Christou
University of the Aegean, Greece
e.christou@aegean.gr

Managing Editor

Sophie Barr
sbarr@emeraldinsight.com

Publisher

Juliet Harrison
jharrison@emeraldinsight.com

Editorial Advisory Board

Dr Kostas Alexandris, Aristotle University of Thessaloniki, Greece
Professor Levent Altinay, Oxford Brookes University, UK
Professor Christo Boshoff, University of Stellenbosch, South Africa
Associate Professor Liliana Bove, The University of Melbourne, Australia
Professor Eileen Bridges, Kent State University, USA
Professor Kah-Hin Chai, National University of Singapore, Singapore
Professor Cindy Claycomb, Wichita State University, USA
Associate Professor Mark Colgate, University of Victoria, Canada
Professor J Joseph Cronin, Jr, Florida State University, USA
Professor Alison Dean, Newcastle Business School, Australia
Dr Alex Douglas, Liverpool John Moores University, UK
Professor Bo Edvardsson, Kalstad University, Sweden
Dr Joerg Finsterwalder, University of Canterbury, New Zealand
Professor Raymond P Fisk, Texas State University, USA
Dr Tony Garry, University of Otago, New Zealand
Professor Dwayne D Gremler, Bowling Green State University, USA
Professor Stephen J Grove, Clemson University, USA
Professor Christian Grönroos, Hanken School of Economics, Finland
Professor Evert Gummesson, Stockholm University, Sweden
Professor Charles F Hofacker, Florida State University, USA
Professor Chanaka Jayawardhena, Hull University Business School, UK
Professor Robert Johnston (deceased), Warwick Business School, UK
Dr Tim Jones, Memorial University of Newfoundland, Canada
Associate Professor Thanika Devi Juwaheer, University of Mauritius, Mauritius
Professor Jay Kandampully, Ohio State University, USA
Professor Hans Kasper, Maastricht University, Netherlands
Professor Katherine N. Lemon, Boston College, USA
Dr Rita di Mascio, University of New South Wales, Australia
Professor Anna S Mattila, Pennsylvania State University, USA
Professor Anton Meyer, Ludwig-Maximillian-Universitat, Germany
Professor Martin A. O'Neill, Auburn University, USA
Associate Professor Rogelio Oliva, Texas A & M University, USA
Professor A Parasuraman, University of Miami, USA
Dr Ram Mohan Pisharodi, Oakland University, USA
Professor Dawna L. Rhoades, Embry-Riddle Aeronautical University, USA
Associate Professor Nichola Robertson, Deakin University, Australia
Dr Mark S Rosenbaum, Northern Illinois University, USA
Dr Laszlo Sajtos, University of Auckland Business School, New Zealand
Professor Tanuja Singh, St Mary's University, USA
Assistant Professor David Solnet, University of Queensland, Australia
Professor Allard C R van Riel, Radboud University, Netherlands
Professor Stephen L Vargo, University of Hawaii at Manoa, USA
Dr Cleopatra A Veloutsou, University of Glasgow, UK
Associate Professor Jochen Wirtz, National University of Singapore, Singapore



* 2011 Journal Citation Reports® (Thomson Reuters, 2012)

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